The Lebanon bank Audi has launched NOVO, the next-generation ATM with fingerprints recognition and video teller assistance

Country: Lebanonbank-audi-novo
Year: 2012

  • Reshape ATM customer experience expanding the set of available services and allowing more personalization
  • Propose a new ATM application built around complex interactions between visual dynamic controls and database

Concept

  • The Novo Kiosk has opened in the Dora commercial center (Lebanon)
  • The challenge was to create the next-generation of ATMs that allow people to make automated transactions
  • The recognition process is digital, clients are recognized thanks to their fingerprints, and prospects can subscribe with an electronic signature
  • Clients and prospects can consult, compare and subscribe to different products and services:
    • Obtain information on Audi Bank’s products and services
    • Compare products
    • Deposit money and cheques, in addition to all the facilities provided by traditional ATMs
    • Seek help or support from Audi Bank staff members through video conferencing